Now we are more customer focused rather than product focusedWe have worked with Fiona to help increase our business and also for Staff Sales Training in our retail stores. We have good staff and have done training ourselves in the past, but it has been more product focused rather than customer focused. Fiona has helped us to work on our approach, add value to our customers, recommend the ‘right’ kind of product and change the way we focus on targets with staff. Her support and attending of staff meetings has been great and her advice invaluable.
Sarah Dodson – The Prenzel Shop
Staff Training / Seminar“Fiona has been great to work with. When we met she listened well and grasped the nature of our business quickly, and then worked closely with us to plan an effective staff team day. Her communication was prompt and clear, and the programme she mapped out was spot on for what we wanted. The actual day was delivered professionally, with warmth and fun. Staff enjoyed themselves and learnt lots at the same time. I would highly recommend Fiona and we are looking at how we can work with her again.”
Vicki Sykes – CEO – Friendship House
Simple but effective ways to get new customersFiona helped me to stay on track with my business; put good systems in place, identified opportunities for growth, and implemented various strategies to increase the business. Fiona showed me what steps to take to improve and grow my business. She created a simple but effective way to help new customers with decision making which led to increased orders of product. She is absolutely passionate about what she does and helps business owners to get there.
Marina Korovkina – Basilur Tea New Zealand
Fiona ‘GOT’ my business and what it was about’’Fiona was highly recommended to me by another business person who said to me “Fiona turned my business around”. So I met with Fiona and knew instantly that she “got my business and what it was about”. I was drawn to Fiona also by her expert knowledge and experience in sales and marketing. Fiona is thorough, detailed and very personable. She is a pleasure to work with.
Kirsten Laurence – Managing Director – Proficient Debt Recovery
Staff have really stepped up and even surprised themselves…Fiona has helped us look at our business from a totally different perspective. She has helped us to develop new strategies and approaches and we are working more ‘on’ the business rather than being consumed by it. The staff training we have had has gone very well and the staff have really stepped up and even surprised themselves by what they have achieved. Fiona makes you accountable to yourself and has a fabulous way of working. I would definitely recommend her.
Opened my eyes to different strategiesToday’s economic situation is tough for a lot of us, so it made sense to me to bring in outside expertise to help me increase the practice. Fiona has shown me simple, cost effective ways to increase my business and get results. We have achieved an awful lot since working together and she has opened my eyes to using different strategies which has had a great impact. I would recommend talking to Fiona who really knows what she is talking about.”
Dr R Taylor
Fiona gave us the simple steps and practical strategies to succeed in 2014…We contracted Fiona to help formulate a practical Business Plan for the next 12 months. She was generous with her time and expertise, quickly grasping the nature of our business and identifying the main issues needing attention. Fiona is highly organised and motivated, with a great sense of humour and a determination to see her clients succeed. We have enjoyed working with her and now have a clear step-by-step plan to implement, along with practical strategies to make it easy.
Sonya Berger – General Manager – South Trade
I’m excited again about my businessAs a small business owner Fiona gave me the confidence to think about my business differently. I have been in the Travel Industry nearly 20 years, and after working with Fiona I have increased the leads I am getting and turning those leads into actual sales. She has helped me identify new opportunities, put good structures and processes in place, and take control of my business which has had a huge impact. She has enabled me to get excited again about my business and working with her is the best thing I could have done.”
Our Bank Manager wanted to know how we got these results!!In the past couple of years, we have had changes in ACC funding which affected our business and resulted in a large decline in turnover. We needed to change the way we did things and look at our business differently. We got Fiona on board and started developing new ideas and growth strategies. We have a number of staff and needed to work on establishing a more sales rather and service mindset. Our turnover increased to the point our Bank Manager noticed the results and wanted to know how we were increasing business! And Fiona has also given us a new skill set we didn’t have before, which adds strength to our business.
Jo Kitchen – Northcross Physiotherapy & Rehabilitation
We have increased turnover by 30-40% in 3 months!!!Fiona was recommended to me by a colleague of mine, and I am very pleased I made contact with her. She has helped me come up with new strategies and a new way of thinking to help increase my business. Now instead of patchy bookings, the clinic has solid bookings in advance and turnover has increased 30 – 40% in 3 months.
John Cullen – Queen Street Osteopaths