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You are here: Home / Testimonials / Joanne Kitchen

Joanne Kitchen

August 3, 2014

Our Bank Manager wanted to know how we got these results!!

In the past couple of years, we have had changes in ACC funding which affected our business and resulted in a large decline in turnover. We got Fiona on board and started developing new ideas and growth strategies. Our turnover increased to the point our Bank Manager noticed the results and wanted to know how we were increasing business! And Fiona has also given us a new skill set we didn’t have before, which adds strength to our business.
Joanne Kitchen – Director Northcross Physiotherapy & Rehabilitation

Filed Under: Testimonials

Client Success Stories

We have increased turnover by 30-40% in 3 months!!!

Fiona was recommended to me by a colleague of mine, and I am very pleased I made contact with her. She has helped me come up with new strategies and a new way of thinking to help increase my business. Now instead of patchy bookings, the clinic has solid bookings in advance and turnover has increased 30 – 40% in 3 months.

John Cullen – Queen Street Osteopaths

Staff have really stepped up and even surprised themselves…

Fiona has helped us look at our business from a totally different perspective. She has helped us to develop new strategies and approaches and we are working more ‘on’ the business rather than being consumed by it. The staff training we have had has gone very well and the staff have really stepped up and even surprised themselves by what they have achieved. Fiona makes you accountable to yourself and has a fabulous way of working. I would definitely recommend her.

Mavis Griffiths – The Prenzel Shop

Seen a marked increase in turnover of more than 40%

After working with Fiona for the past eight months I have seen a marked increase in the turnover of my business of more than 40%. Fiona has helped to develop clear strategies for marketing, and put in place a structured approach that will allow the business to continue to grow long after the association with her ends. The strategies suggested by Fiona were low cost (some around $50) and produced an impressive return on investment. Fiona’s influence has helped to give greater direction, focus and results to my business.

James Hutchinson – Total Osteo

Opened my eyes to different strategies

Today’s economic situation is tough for a lot of us, so it made sense to me to bring in outside expertise to help me increase the practice. Fiona has shown me simple, cost effective ways to increase my business and get results. We have achieved an awful lot since working together and she has opened my eyes to using different strategies which has had a great impact. I would recommend talking to Fiona who really knows what she is talking about.”

Dr R Taylor

Now we are more customer focused rather than product focused

We have worked with Fiona to help increase our business and also for Staff Sales Training in our retail stores. We have good staff and have done training ourselves in the past, but it has been more product focused rather than customer focused. Fiona has helped us to work on our approach, add value to our customers, recommend the ‘right’ kind of product and change the way we focus on targets with staff. Her support and attending of staff meetings has been great and her advice invaluable.

Sarah Dodson – The Prenzel Shop

On – the – mark Business Planning

Fiona has been providing me with on-the-mark advice around my business development for the coming year. It’s her determination to see her clients succeed that makes Fiona stand out. Not for her ‘advise . . . and walk away.’ Fiona follows up, provides the structure and advice founded in experience to develop a strong business plan that works. Of course, it’s over to her clients to actually do the doing – and Fiona’s got the systems at her fingertips and the ability to whip-crack (nicely) so we develop that self-discipline to carry out the required actions. Value? Yes. Great to deal with? Yes. Results? Yes – if you follow Fiona’s advice.

Helen Slater – Strata Communications

No other business advisors/coaches come close to Fiona…

I have been working with Fiona just over a year and she has helped me build my business to what it is today. I have had a 75% increase in turnover. I would highly recommend taking the steps to bring Fiona on board in your business. I have come across many business advisors/coaches but no one comes close to the service and hands on approach like Fiona.

Pauline Stockhausen – Social Soup NZ

Fiona ‘GOT’ my business and what it was about’’

Fiona was highly recommended to me by another business person who said to me “Fiona turned my business around”. So I met with Fiona and knew instantly that she “got my business and what it was about”. I was drawn to Fiona also by her expert knowledge and experience in sales and marketing. Fiona is thorough, detailed and very personable. She is a pleasure to work with.

Kirsten Laurence – Managing Director – Proficient Debt Recovery

Huge Growth Rate in my business…

I started working with Fiona in October 2012 on my 2 Physiotherapy clinics in Christchurch and Auckland. Since working with her, she has helped me achieve a huge growth rate in terms of patient numbers, resulting in an increase in turnover. I love working with Fiona as she has reputable experience as well as strategies that really work. She is also innovative and motivating, which I believe has helped me to see the increase in my business that I wished. I highly recommend her to anyone as a business consultant!

Ariel Chuang – LifePhysio

Our Bank Manager wanted to know how we got these results!!

In the past couple of years, we have had changes in ACC funding which affected our business and resulted in a large decline in turnover. We got Fiona on board and started developing new ideas and growth strategies. Our turnover increased to the point our Bank Manager noticed the results and wanted to know how we were increasing business! And Fiona has also given us a new skill set we didn’t have before, which adds strength to our business.


Joanne Kitchen – Director Northcross Physiotherapy & Rehabilitation

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